Worst gold selling site: Player Auctions

Their prices are high and they ask you for your Driver license picture, selfie ID, bank picture and card picture. And it takes them 4 hours to process your pictures so you can get your gold.. They advertise it as this process only takes 20 minutes but they replied with "take your selfie with rear camera" after 4 HOURS!

Never use them!

Similar complains in Trust Pilot::


spent over 7 hours on support…
spent over 7 hours on support with zendesk because my photo ID & selfie were too blurry. I sent over 10 photos. player auctions can eatme


their verification process is ass.
their verification process is ass.
literally exchanged 15 emails before payment was verified. like just take my money. b1tch.


I've bought stuff so many times

I've bought stuff so many times, no problem. But now I have to do a payment verification every single time, and even though I've sent clear photos it's still considered blurry, when it isn't, it's really *Insert Swears* annoying and I'm not going through sending 20+ emails to get it sorted, will just go elsewhere. Ta.





The verification process is a phising…
The verification process is a phising expedition. And after all information is given they refuse process as it was only to gain personal data. I gave copys of my military ID , My passport (expired), my current state Conceal Carry Identification, pictures of myself holding and infront of my paypal screen. Do not be taken in by their lies.



I’ve been waiting 24 hours for my…
I’ve been waiting 24 hours for my payment to be verified.. Why??! I’ve sent them my ID and selfies multiple times and still no response. Like can someone just approve my payment so I can move on with my life already..



UPDATE: I canceled my order this morning and still haven’t gotten my refund.. when it got cancelled the first time I got it back in my bank right away why now is my money not there??



pain in the ass if you are trying to get your payment verified
My $9,000 account order was a pain in the ass. I didn't know crypto payments was subject for verification when their website and generic emails were contradicting. The customer rep seem to be robots and give unhumanlike answers. They asked me to take a picture of my face with my 35'' monitor showing the crypto payment frontal view. Thats near impossible because the camera angle and lighting doesnt work and its pretty tricky to take the picture. I tried taking 10 different pictures and all were rejected so I cancelled my order out of frustration.

UPDATE in response:
What do you mean safety measures? you have the crypto payment on your side already. why do you even need to verify more? its not like I could take back the crypto after I transferred it to you.



Support is the worst
Support is the worst, and they charge extra fees My issue was with verification they asked for a copy of my Id, a selfie of me holding my Id, a photo of my bank card and a screenshot of my bank transaction page which I did not feel comfortable giving them at all But I want to make the purchase so I gave It. This was not my 1st time ordering from playerauctions this would have been my 9th time and have never had an issue before with payment, So for them to request this much information just to verify who I am seemed a little absurd Even though I handed over everything they asked for I was told they were not accepted. Just seemed to me they did not care about me as a customer so I no longer am one



Avoid these guys if possible

Avoid these guys if possible. Their compliance process is a farce. Bought my product 4 hours ago have sent them multiple pictures to confirm identity and still they are disputing asking for more pics. Not sure if their compliance process is GDPR compliant likely legal issues as well. Use another service if possible.

Order ID 7523893

In response to their reply I sent 30 emails with various pictures of me, my id and bank statements from multiple angles and they still wouldnt verify my account. FARCE.

Order ID 7523893






Even with valid ID they don't validate…
Even with valid ID they don't validate my account.
I am i a case where my ID is written as expired but the law extended is duration for 5 year. I gave them the law but they still refuse to validate my account.



Horrible experience I had this account…

Horrible experience I had this account for many years now and now they decide to do an authentication on my account so i send them all the info and they just keep rejecting everything so I have given them an hour to get this sorted It literally has been 12 hours and I am tired of waiting, I also provided a small video to prove that I am who i say I am!

To the person who replied back, I did send both copies of my receipt the original one for the first order and then the second one maybe one day i go back to playerauctions but probably not horrible service!!!






Horrible Compliance Team...
One of the attendees on the website are a completely incompetent worker, I sent in all the required identification information needed to verify who I am and I got a run around pretty much an f you by them, I sent my ID and Bank Card as per site requirements and Even a Selfie with my ID and Bank Card (Clear Picture) by the way and everything i sent still wasn't enough. Compliance "experts" on this website are a joke honestly. What else do you need? Bank Card (clear picture), ID (clear picture) and even a Selfie with both (Clear in the picture not to mention my Face the Same one in the Identification Card) and still nothing, get a better tech team and or compliance team...



it seemed all quick and easy to do…
it seemed all quick and easy to do until I got hit with the verification steps which was very confusing but ended up getting an email saying ''congratulations on becoming a verified buyer'' which I'm assuming means checks went through. I still did not hear back or have my orders completed in 20 minutes like they state which is annoying as I needed my coins within the time I ordered them for!

cannot contact them immediately via live chat so I have to wait for a reply which takes ages!

wouldn't recommend as it's so hard to do and you have to wait couple of days until everything is set up. do not believe the 20 minute time scale! that is not true!



Horrible customer service.
Horrible customer service.
I spoke to a customer representative called "Kellvin". He did not read one of my e-mails seriously and just replied back with automated e-mail replies (and no, it was not a robot, he just refused to give me service).
I placed an order today and they wanted me to verify myself with another passport photo and a document with my name on it for the third time. I've done this twice already, so i asked him to cancel it. He refused to do that and still refuses to do it and tells me to cancel it myself so i have to wait 7 business days for the funds to get back to my account, when he could just cancel it in his system and my held payment would be instantly back on my bank account.
I'm done using Playerauctions, they have no intention of giving good customer service, and there's plenty other suppliers out there that provide way better service than they to.



Verification bot is so bad here
Verification bot is so bad here.
Maebelle (PlayerAuctions Zendesk Help Center)

That bot is BROKEN STAY AWAY won't verify documentation then another bot or person came in with a different name. I resent all the documentations to the new one and finally verified it. Beware Maebelle VERY STUPID 2 days of sending proof......


Total bs
Total bs, forces you to take selfies with your credit card and, identity card, but, if the pictures isn't nice enough, you'll have to do it again, or, and i quote the customer support "If you don't want to continue feel free to cancel your order", which is the corporate way of saying "If you aren't happy, go F yourself".
Just, don't even try, except if you're a gambler, because, if a seller want your money, and, for some unknown reason you decide to use their crypto currency option to by-pass all this bs, you'll either get what you want, if the moons align or, get F.
Why? Because this option have litteraly no customer protection.
If you think it's too hot, go on this website, it's quite shady there.
And, if you think it's only because some people didn't have luck with this website, no, it's been a few years since people say that this website is quite shady, but, the only website where people won't complain is, on their blog, quite peculiar.
And apparently, they need perfect your selfies with your id to be perfect despite needing you to hide part of it.
So, if you have doubts, just don't order.
Also, After some digging Guess what, if you don't want to go through this all this, they'll simply tell you "We have a cryto currency option" so, for those who didn't understood, they made the process really tedious just to push you to use this payment method.



Player auction just has the worst…
Player auction just has the worst customer service. Spent 6 hours on one verification and diddnt still work and it wasn’t on my end. But non the less not using again



Okay site with great sellers but their…
Okay site with great sellers but their support is horrendous and keep asking me to send government id over and over without looking at the proof of identity already sent


Awful verification system
Awful verification system
They had me verify twice and they require so much detail like your ID, a picture of you, your credit card photo. And they're so nitpicky "Send us a clearer photo!" "Do it again" How about you give me my account. Use a different site, it's faster, and you don't need this fake security.

Extremely suspicious company

Its also very important to note how I've received this Twice. I have already verified myself once, but playerauctions has proved this is a constant occurrence if you'd want to make a purchase.


STAY AWAY FROM THIS SITE!
i would have continued using this site however after already verifying my payment method i couldnt buy anything else because they kept asking me to verify and after sending them 12 pics of me my id me holding my id and my card they kept asking me to resend the pics. it should not be this difficult to make a purchase this site is trash so i found somewhere else to buy stuff that actually respond to their customers and not just send a copy pasta script! My advise stear clear of this place its trash!


Edit: And now they send me a reply telling me that the pics that were taken in 1080p weren't clear enough haha no your support team including the idiot who replied are incompetent morons!

 

crypto is the best way to buy gold, no need for id verifications etc. they do the verifications to prevent fraud.

 

well not everybody wants to use crypto. I don't have to. Chicks Golds or Alch also checks for ID but their process takes 2 minutes not 2 days!

 

I've used PA for years, generally as a last resort because I find other options better in most cases; however, when I do use PA, and for example recently I had to get a new credit card due to expiration, they asked me to verify again.
I sent the documents correctly, and was verified within minutes.
That said, I think it's a bit ridiculous they need me to verify my ID with the amount of feedback I have combined with how long I've been on the website.

 

Yeah, PlayerAuctions is trash. Terrible customer service & fees are ass too. A $9,000 order though is pretty reasonable to do a very thorough verification, that's a good chunk of change to be spending on RS.

 

PlayerAuctions is garbage

 

this has been a long known thing about them