[Resolved]

I still have all the emails from the original sale, and the emails from the recent exchanges and I can provide screenshots of those and / or the paypal transaction. Also have all Jagex emails I've ever been sent. Tell me what to upload to back up what I'm saying and I will upload it. If you can't be fucked to read all this, just read section 1 and 5.

1:6th of October 2018 I sold my OSRS character which I created in 2014 to Account Warehouse. Was a decent account I put a good amount of time and effort into it around 1500-2000 hours. Fell on hard times irl decided to sell it and quit. Been playing Runescape since 2002, mainly played Classic from the get go, started OSRS around 2015 didn't like 07 when it came out. I've been selling and buying gold and accounts since I was about 9 years old in 2003, never had a problem till now. I thought going through a website where I had to upload a photo of my passport (???) and go through a vigorous screening process that I'd have no issues and I'd be paid promptly.

2:AccountWarehouse are accusing me of recovering the account and demanding that I give it back and are threatening me with legal action and telling me I've committed fraud but that simply isn't true, I had nothing to do with taking the account back, I wouldn't even know how, they are claiming I used the info which I gave them when I sold the account to recover the account, I haven't been anywhere near anything to do with that account since I sold it.

3:On the 6th of April 2020 (happens to be my birthday, I'm glad I didn't read these emails on my birthday because it would have fucking ruined my day), there was a password reset request for the account in question that arrived in my email at 3:02pm. Shortly followed by one at 3:09pm saying that the request to reset the password had been denied. I don't know who requested it or why it was denied, but it wasn't me. There was also a request for a password reset again at 4:43 am on 8th April 2020, 1 minute before I recieved the email from AccountWarehouse.

4:On the 9th of April 2020, around 11am, I woke up and checked my emails for the first time in quite a while, to find the email from AccountWarehouse accusing me of taking the account back. I also woke up to a very angry email from the person who claims to own the account also accusing me. I have all the screenshots our convo, he even sent me a screenshot of his email receipt which he has from AccountWarehouse so I'm pretty convinced it's him who purchased it. The email from AccountWarehouse telling me I had 24 hours to return the account they believe I recovered came through on 8th of April 2020 at 4:44am. So I was already past the 24 hours when I'd even realised any of this was going on. I hadn't checked that email address since April 4th.

5:The following information might be crucial to understanding this, I hope I'm not wrong about this.
On the 6th of April, the same day the initial PSW reset, I purchased an OSRS account from a friend of mine. And it was actually around the same time of day as the initial PSW reset email I recieved to the log in email for the account which I sold to AccountWarehouse. I can't remember if I did or not, but I may have tried to use the log in email for the account as the associated email for the account I purchased on 06/04/2020. Been racking my brains about it. But am now thinking it's not even relevant if I did try and do that. The email in question is no longer associated with the account I sold to AccountWarehouse. That being said, if I was to request a password reset request, using the log in email for the account which I sold them. The email for the password request wouldn't go to the log in email, it would go to the email that's associated with the account, which obviously gets changed immediately after AccountWarehouse buy the account, right?

I've been going back and forth with the person who claims to have purchased my account from AccountWarehouse. He does have the receipt. He is also claiming that this is the 2nd time this has happened to him with a purchase from Account Warehouse, and that last time he paid 600$ for an account which was recovered, 2 billion was stolen from it and all he was reimbursed was $20 and said they weren't able to recover the account for him. I don't know if that's true but I have all the emails of our discussions.

This leads me to believe there's some foul play involved on their behalf, what were they going to do if I didn't reply? Would they tell him the same thing that they couldn't recover it? And then probably resell it.

If this is somehow my fault I'm going to look really stupid. I've listed in section 5 any possiblities I'm aware of that would make me responsible for what I've been accused of. But the way Account Warehouse have put this to me is that I've specifically used the information which I sold them to recover the account.

Currently I do have control of the account. I've changed the email and password and I did so at 11:34 on 9th of April. After some discussions with Account Warehouse and then again with their customer, I decided to change it and I was trying to figure out a way with the customer back and forth where I could get the account back to him without those fuckers getting their hands on it but we both couldn't see a way past that. When AccountWarehouse purchased my account, they put their own email on it, and part of their policy is that the new owner of the account may access the email account but may not register their own email on the account they've purchased. Sounds extremely fishy to me. Their customer even said this themselves. He's now decided he wants me to give the account back to the website instead, in hope they might give it back to him. If not he hopes they might replace it with some shitty other account. Bit depressing. His words, I have all the emails still for proof.

If I'm in the wrong here I'll absolutely hold my hands up with my head held high, I'm a man of morals. Unfortunately though and it's a terrible trait, when I feel attacked or I get accused of lying sometimes I can get on the defensive with unnecessary anger. I said a few things to AccountWarehouse and their customer which were extremely unnecessary and unrelated, I said some insults which I shouldn't have and I apologise for that. I may not be known on this particular website but I have been a member of the Runescape community since the beginning and I've never been as unprofessional as I was in a few of the email exchanges with both parties involved. The customer who purchased my account from AccoutnWarehouse and I are on good terms and have been emailing back and forth. I have been sat racking my brains for 2 days straight, emailed this guy about 30 times. Did a bit more research and decided to come here.

I have not intentionally committed fraud or attempted to recover the account which I sold to Account Warehouse. Please help me clear this up.

 

Edit: Not sure who's really been scammed so not sure if this is the right section. I feel like AccountWarehouse might have been trying to scam the guy who bought my account. But this is all up for debate, I'm willing to be proved wrong and I want the guy to have his account back but I need someone who knows what they're talking about to chime in

 

It sounds to me like the account was manually locked and the email was reset by Jagex to the creation email (which you own). For now, please don't touch any emails sent to you about that account by Jagex.

@Accountwarehouse I'd like to hear your comments here as well

 

Thanks for reply. Sounds plausible. Been racking my brains, it’s 3am and I’m still sat here thinking about it and I have been for 2 days straight, I’d like to hear AccountWarehouses comments to, first off he’s probably going to roast me because I talked a bit of shit to him unnecessarily but on subject so far all they’ve said to me is that I took the account back and I did it with the info, which is just not true. Anything I believe I have done that could make me responsible I have listed. The reason I haven’t provided screenshots is because I don’t know what screenshots to provide, but I have every exchange between me and AccountWarehouse, jagex and the customer who bought my account from AccountWarehouse and I can provide whatever I’m asked for

Some info I forgot. Which made me wonder if their customer is responsible. He emailed me originally at 3:12pm on 6th of April, around 10 minutes after the initial password reset requests, accusing me of recovering the account. Unsure if anything he’s done could have contributed to the situation

 

@video This is a very simple case. The person who made this thread originally sold their account to us and then recovered it. When the account was recovered, we emailed them demanding that the account be returned before action is taken. The customer who bought the account never changed the email. Our emails log everything so we know that the email was changed with no emails sent from Jagex, thus the only way the email could be changed is through a recovery.

The seller (the person who made this thread) replied to our email with vulgar language and threats and refused to return the account. They have admitted to having the account in their possession but have refused to return it. If he refuses to return the account, he will be sent to collections.

 

So you’re literally trying to frame me and accuse me of something I haven’t done then. Because this is simply not the case. That did not happen. I’ve already admitted I spoke to you in a way I shouldn’t have, that’s kind of irrelevant though. I’ve proved I can talk in a civil manner. I’ve shown I’m willing to help but you are outright lying and I am now refusing to help until someone looks into this properly.

You said and I quote “Our emails log everything so we know that the email was changed with no emails sent from Jagex, thus the only way the email could be changed is through a recovery

This is simply false, if I made a recovery attempt in ANY WAY AT ALL you would have received an email to the REGISTERED EMAIL. My email was not registered to the account and it has not been since I sold it to you. So please explain to me how it happened like I asked? I haven't done a recovery. If you're accusing me of physically going on the Jagex website and using the old info to do anything you're full of shit. That did NOT happen. I've given and can give every and any bit of info needed, let's have someone else investigate this and expose you guys for what you really are

 

Did you even read my post? @video clearly read it, and has stated that due to the information I've provided he's come to conclusion that Jagex might have a role to play on this and it might have been an automatic lock due to my other recent Runescape activities. The fact all you've done up till this point is give me the same answer over and over again is seriously infuriating and insulting! Giving me the same robotic answer every time.

 

So instead of following this up through Sythe and going through a fair process of elimination openly where people can see it, this is your stance?

 

If the account was locked and rolled back, the email would not be confirmed and you would have simply returned the account when we originally reached out. Instead, you came up with this insane conspiracy theory to cover up your actions.

 

So now you've changed your tune because I've posted this email and you're saying IF? From the get go you were convinced and accusing me of being responsible of locking and recovering it. You claimed you had proof. It's not a conspiracy theory it's straight fucking facts.

 

Let's wait and see what the admins have to say about this. Cheers

 

I think this was the result of a jagex manual lock/reset so you are not at any fault. Please contact accountwarehouse and give them the current password to the account and assist them with setting the registered email back to theirs. I will close this report and mark it as resolved when they confirm you have done this

 

Makes me wonder how many other people they've got away with doing this too and pressuring them into paying them back money by threatening them with legal action. Telling me I've committed fraud, when they have a Sythe admin clear as day here defending my case. Some way to run a business. Should back up what you say before you say it @Accountwarehouse it wasn't until I posted those emails you changed your stance and said there might be a possibility Jagex locked it. I never once denied I currently have access to the account and put my email on it until this was resolved. Ideally I would like more input on this before I proceed, but an admin has given his verdict and I will respect that and I agree with your conclusion @video , if the customer or Accountwarehouse attempted an account recovery or psw reset then it would show up in their associated email account. If I attempted an account recovery or psw reset, there would have been something in your email. For whatever reason, Jagex has put my email back on the account.

The reason I came here so hot headed and my email exchanges with Accountwarehouse were a bit hot headed at time, is because from the get go both AccountWarehouse and the customer were full on accusing me and threatening me, claiming they had all sorts of proof etc. Their customers original email to me was cussing me out and it set me up in a bad mood for the day. I think I've proved I can be civilised and talk things through in a sensible manner, providing facts and listening to others opinions. I never not wanted to help, I just wasn't going to help until my name was cleared and I feel like it has been from your post @video so I will proceed to help them out.

edit: emailed AccountWarehouse at 16:51pm UK GMT on 11/04/2020, asking them to come back to this thread and read the comments from the admin and I have asked if they have any further comments to make before we proceed, an apology would be nice. From the get go I have been outright accused of committing fraud and lying when I've done nothing but tell the truth and try to help despite a few hiccups and naughty words being said.

edit2: Hopefully they haven't already submitted the account sale to Jagex! That would really be screwing their customer over. Their customer claims to have already lost a 650$ account he purchased from them which had 2b gold on it. They offered him a 20$ refund. If this account get's banned too due to AccountWarehouse's ego that's going to be an extremely unhappy customer who will be about 3k usd out of pocket.

 

This is easily resolved by returning the account. The fact that you still have not returned it leaves us no choice but to escalate this.

 

I’ll return it this evening when I get home so I can take all the relevant screenshots of the process of giving it back and label them. Do you feel stupid yet about accusing me of something I didn’t do? I wasn’t going to let you bully me into paying back money I didn’t need to pay back or accept the fact you’re convinced I committed fraud. Feels so fucking good to prove your dumb ass wrong honestly. You and your ego got rekt by Video. He shot down your accusation in one sentence. After the way you’ve treated me you’re lucky I’m helping you

In the next 6 hours you’ll have an email with the current log in info to the account so you can secure it again. If you’ve already submitted the info about the sale to Jagex well you’re an idiot.

 

I will also post here when I’ve done it, including my conclusion on whole situation. And I will include evidence that I’ve sent the info back to them on this post, obviously blanking our sensitive information

 

So you are waiting until the bank pin falls off. Got it.

 

That is in 17 hours time, I said 6 hours tops mate. I was going to gif the entire process of me logging in and showing the bank pin change, and then me sending the email to you with the account details

I’ve already admitted in an email to you and on my post that at one point because of the way you treated me I seriously considered keeping the account and taking the wealth off it. But ultimately after talking with your customer who if he lost this account would have been 3000 usd out of pocket with no refund, I simply could not do that to him no matter how pissed off I was with you.

I haven’t lied once been truthful from start to finish unlike you. You’ll have the account back in the next few hours.

For anyone reading this avoid this company like the plague. I am CONVINCED this is something they do regularly to a lot of customers and whatever happens they are profiting and winning. Very fishy. Avoid avoid avoid avoid avoid.

 

I have just popped home and recorded my screen and done the following

0: Start hypercam
1: Logged in the Jagex website
2: Requested new password for the account
3: Went to my emails, set a new password
4: Opened up notepad, type the new password
5: Opened up emails, logged into Jagex website and disabled authenticator
6: Logged into the OSRS account, showed that the bank pin request expires in 17 hours from this post. By then they will have control of the account again.
7: Stopped the recording

It's currently uploading and I will edit this post when I have emailed the video to AccountWarehouse which will be unlisted on YouTube so only me and him can see it, then he can come back here and tell everyone how he got it wrong and that Jagex locked the account not me. Or I bet your ego's too big to even admit you made a mistake, you'll probably still accuse me

 

I've sent him the email with the new psw and the video showing everything. Let's see if u have the balls to come back here and admit that Jagex locked it and not me, @video @Accountwarehouse this should be resolved now, I've given them access to the account and not touched any items.